1. Data Controller Identification and Contact
This Privacy Policy describes how MIGTRA processes personal data in:
- The website.
- Contact channels.
- Support access.
- The provision of its services and solutions.
Contact:
- Email: info@migtra.com
- Address: Av. El Bosque Norte, 0177, Las Condes, Santiago, Chile.
- Phone: +56 2 2225 4720
2. Scope and Roles (B2B)
MIGTRA provides services to companies (clients) to manage safety and productivity in transportation and field operations.
Depending on the case:
- On the website and in commercial communications, MIGTRA acts as the data controller.
- In the provision of services to clients, the client typically defines the purposes and means of processing (controller) and MIGTRA acts as a processor or technology provider, processing data to deliver the service.
3. What Personal Data We Process
We process personal data only when necessary for legitimate service purposes or when you voluntarily provide it to us.
3.1. Data you provide to us
- Contact and commercial data: name, position, company, email, phone, and message content when you contact us or request a demo.
- Support data: access credentials and data associated with requests/follow-ups (e.g., username or email address).
3.2. Website usage data
- Technical data (IP address, browser, operating system, pages visited, date/time) and cookies (see section 7).
3.3. Data processed on the platform/services (depending on the contracted service). MIGTRA provides solutions that may involve the processing of operational data such as:
- Information for operational efficiency (e.g., trips, deliveries, wait times, route compliance, and fleet utilization).
- Vehicle GPS information and dispatch data for risk analysis and operations.
- Information associated with drivers and driving/rest habits when necessary for the service (e.g., risk analysis for speeding or fatigue).
- In specific services, real-time map visualization of vehicle status relative to planned routes.
3.4. Video Analytics (if applicable). If the client contracts Video Analytics services, images/video may be processed for automated safety and productivity control (e.g., PPE usage detection, restricted zones, person-machine interaction, and generation of alerts and reports).
4. Purposes of Processing
We use data to:
- Provide the service and deliver dashboards, reports, and operational indicators.
- Improve safety and productivity, including risk, operations, and efficiency analytics depending on the contracted service.
- Respond to contact, commercial, and demo requests.
- Support and operational continuity (user management, password recovery, incident resolution).
- Security: prevent fraud, unauthorized access, and protect systems and infrastructure.
- Compliance: respond to legal requirements or competent authorities when applicable.
5. Legal Basis for Processing
Depending on the context, MIGTRA processes data based on:
- Performance of a contract (provision of services to clients).
- Consent (e.g., when you contact us or accept non-essential cookies).
- Legitimate interest (website security, abuse prevention, service improvement), and/or applicable legal obligation.
6. Data Sharing and Processors
We may share data with:
- Providers that support us in operating the service (cloud infrastructure, hosting, support, messaging, analytics), under contracts and security measures.
- Group companies or subsidiaries (if any), for administrative and support purposes.
- Authorities: when there is a legal obligation or valid requirement.
We do not sell personal data.
7. Cookies and Similar Technologies
The website may use:
- Essential cookies (necessary for functionality and security).
- Measurement/analytics cookies (to understand website usage and improve the experience).
- Marketing cookies (if campaigns are implemented and the user accepts them).
How to manage cookies: You can configure your browser to block or delete cookies, and (if the website implements it) use the banner/preference center to accept or reject non-essential cookies.
8. International Transfers
MIGTRA may operate with providers located outside your country, which could involve international transfers for hosting/support. We implement contractual and security measures to safeguard data.
9. Data Retention Periods
We retain data:
- For the time necessary to fulfill the described purposes.
- While a contractual or support relationship exists.
- For additional periods when necessary for legal compliance, audits, claims, or security.
10. Security Measures
We apply reasonable technical and organizational measures to protect data, such as access controls, infrastructure security measures, monitoring, and incident management practices.
Nevertheless, no system is 100% infallible; if we detect a relevant incident, we will act in accordance with our internal procedures and applicable regulations.
11. Individual Rights and How to Exercise Them
Depending on applicable legislation, you may request:
- Access to your data.
- Rectification/update.
- Deletion.
- Objection or restriction (where applicable).
How to exercise them: Write to us at info@migtra.com indicating:
- Name and contact method.
- Which right you wish to exercise.
- Information to help us identify you (without requesting more than necessary).
Important (B2B): if your data is within a service contracted by your company (e.g., as a driver or end user), you may need to channel the request through the client (your employer/company), who typically acts as the data controller.
12. Data of Minors
MIGTRA's services are oriented toward business operations and are not designed to be used by minors. If we detect data of minors without a valid legal basis, we may delete it.
13. Changes to This Policy
We may update this policy to reflect operational or legal changes. We will publish the current version on the website and indicate the date of the update.
14. Jurisdiction
This policy is governed by the applicable regulations according to the country and the contracted service. If applicable, disputes shall be submitted to the competent courts.
